FAQs

What does my hire include

  • Unlimited mileage

  • Travel within the UK & EU (PLEASE NOTE: THAT CURRENTLY WE ARE NOT ALLOWING TRAVEL OF OUR VEHICLE TO THE EU DUE TO COVID-19)

  • Insurance for multiple drivers

  • RAC breakdown cover

Please note that a security deposit & excess is also required, details of this will be provided when booking requests are made

COVID-19 and your safety

We appreciate that these are uncertain times for everyone. therefore we are doing everything we can to make sure you get the full PitStop Campers experience whilst knowing that we have your safety at the heart of everything we do.

What measures are we taking

  • Currently we are not allowing travel outwith the UK with our van. 

  • We are not providing bedding so please make sure you bring what you need

  • All kitchen wear and cooking implements will be put through an industrial kitchen steriliser on each handover and will be handled with gloves from the steriliser back to their drawer in the van

  • We include one sheet as a protective layer for our mattress, this sheet is washed and dried for every handover. 

  • The van will be wiped down with antibacterial products on each handover

  • We will also finish the process by fogging the van with an antibacterial mist which covers all areas of the van, including soft furnishings (i.e. curtains) with an antibacteral layer of protection.

Drivers

There is no limit to the number of people within your party who wish to drive however each person who wants to drive must meet the following criteria:

  • Are not under 23 or over 75 years of age

  • Have held a full UK or EU license for a minimum of two years

  • Have not had your license suspended for any period of time within the last three years

  • Have had no more than two convictions with a maximum of 3 points per conviction

  • Have not obtained a BA, DD or UT conviction

Drivers who do not meet the above conditions or are from countries out with the EU may be considered by the insurers however you must contact us well in advance of your booking to allow time to do the appropriate administration.

Confirming your Booking

Once you have contacted us with a booking request we will reply confirming that we have reserved your slot (assuming it is free - please note we will be responding to emails in chronological order). We will also send you our terms and conditions, at which point you will have 12hrs to pay the deposit (25%) of the hire cost and confirm that you have read and understood our terms and conditions. Once we have received your payment, we will confirm your booking. 

All bookings must be paid in full no later than 4 weeks prior to the start of your booking or your booking will be cancelled automatically and you will not receive your deposit back.

Collection & Drop Off

All hires have a pick up time of 2pm and a strict return time of 10am on the last day of your hire. Please note that there will be charges applied for any late returns.

We offer a door to door drop off service for West Lothian only however please note that you would not receive the vehicle until 5pm on the day of your departure and we would pick the vehicle up at 8am on your return day. This service is an additional £50 and will also incur additional charges if we are there to collect the vehicle at 8am and you are not yet ready to handover.

Pets & Smoking

Unfortunately we do not allow pets in our hire campervan.

Strictly no smoking in the vehicle or dome shelter.  

Van Dimensions

A VW crafter is quite a big van, but don't worry it drives just like a car and you will get the hang of it really quickly. You can have a wee practise in our compound once we have completed the relevant paperwork. 

  • Van Height - 8ft 2in (2.52 metres)

  • Van Length - 21ft 9in (6.7 metres)

  • Van Width - 6ft 2in (2 metres)

07736934098

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